Hey There! Once you've submitted your assessment, you may be asked by your trainer to go back in and review your answers if they think it needs improving. If that happens you just need to go back into the assessment by clicking "Re-attempt quiz". All of the answers that you made in the previous attempt should be there. You then just go to the questions that you have been asked to review and change the answers. If you find that the previous attempts' answers are not there, just start a new attempt and only answer the questions that you've been asked to review. Then let your trainer know that you've reviewed the questions required but that you had to start a new attempt. That way the trainer will know to look for a new attempt. If you have any questions feel free to contact John john@cfgt.com.au and i'll come back to you within 24 hours. Cheers, and have a great day! John Detlefs CFGT General Manager
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This is the foundation for the Diploma of Management and is embedded in every module. Businesses are run by people, and learning how people work is fundamental to running a successful enterprise. The Genos International Emotional Intelligence model gives your managers a solid understanding in the role of emotions in the workplace, how to avoid knee-jerk emotional decisions and how to manage a team of people who all have individual and distinct personalities.
Customer service, (both internal and external) is not just a position title, but a core part of any successful business model. You’ll be able to understand the real differences between crappy customer service and award winning raving fan customer service and be able to make adjustments accordingly.
We’ll show you exactly how to define great customer service is, and how you can translate that into effective processes and procedures for your CS staff to follow.
Cert IV Address Customer Needs BSBCUS402A
Customer service, (both internal and external) is not just a position title, but a core part of any successful business model. You’ll be able to understand the real differences between crappy customer service and award winning raving fan customer service and be able to make adjustments accordingly.
We’ll show you exactly how to define great customer service is, and how you can translate that into effective processes and procedures for your CS staff to follow.
Cert IV Address Customer Needs BSBCUS402A
Sometimes a conversation with a customer doesn’t go according to plan. Maybe the customer has done something wrong, or maybe the organisation is at fault. Either way, this conversation has to be managed both professionally and effectively so that both the customer and the company wins.
Often the angriest customers can become your biggest fans if they feel that their issue has been dealt with correctly and professionally. We’ll train your staff to reach that objective more often!
Sometimes a conversation with a customer doesn’t go according to plan. Maybe the customer has done something wrong, or maybe the organisation is at fault. Either way, this conversation has to be managed both professionally and effectively so that both the customer and the company wins.
Often the angriest customers can become your biggest fans if they feel that their issue has been dealt with correctly and professionally. We’ll train your staff to reach that objective more often!